Governing language
This English text is provided for the convenience of international participants. In the event of any discrepancy between
this English version and the German Allgemeine Geschäftsbedingungen, the German version shall prevail. The
contractual relationship is governed exclusively by the laws of the Federal Republic of Germanyberschrift 2
1. Scope of Application and Definitions
1.1 The following General Terms and Coditions (hereinafter the "GTC") apply to all business relationships between
Stephan Crafton - Mind Architects
Groß Schlebach 12
53359 Rheinbach, Germany
Phone: +49 (0)15733666660
E-Mail: contact@stephancrafton.de
Website: https://www.stephancrafton.de
VAT ID: DE329963073
(hereinafter the "Provider") and its customers (hereinafter referred to in a gender-neutral form as the "Participant", jointly the
"Parties").
1.2. These GTC apply both to consumers and to entrepreneurs unless a clause expressly differentiates between them. A
consumer within the meaning of section 13 of the German Civil Code (BGB) is any natural person who enters into a legal
transaction for purposes that are predominantly outside their trade, business or profession. An entrepreneur within the
meaning of section 14 BGB is any natural or legal person, or a partnership with legal capacity, who, when entering into a
legal transaction, acts in the exercise of their trade, business or profession.
1.3. The Provider's GTC apply exclusively. Deviating, conflicting or supplementary general terms and conditions of the
Participant shall only become part of the contract if and to the extent that the Provider has expressly agreed to their
application.
1.4. With respect to entrepreneurs, these GTC also apply to future business relationships without the Provider being
required to refer to them again. If the entrepreneur uses conflicting or supplementary general terms and conditions, their
application is hereby rejected; they shall only become part of the contract if the Provider has expressly agreed to their
application.
2. Subject Matter of the Contract
2.1. These GTC apply to all contracts for participation in leadership trainings, coachings, communication trainings,
NLP-based training courses and workshops (hereinafter the "Event") of the Provider that the Participant concludes with the
Provider using means of distance communication (e.g. telephone, e-mail, letter) exclusively through individual
communication within the meaning of section 312j (5) sentence 1 BGB.
2.2. These GTC further apply to all contracts for advisory and support services rendered by the Provider in accordance with
clause 3.4 (hereinafter the "Advisory Services").
3. Services of the Provider
3.1. The Provider offers both in-person and online Events. The content of the respective Event is set out in the
corresponding Event description on the Provider's website.
3.2. In-person Events are held at premises selected by the Provider. The Provider renders its services exclusively in
personal contact with the Participant. The Provider is not obliged to use any specific premises for the Event unless the Event
description on the Provider's website states otherwise.
3.3. Online Events offered by the Provider are held exclusively in electronic form via online video conference using suitable
technical means. For this purpose, the Participant in particular requires a suitable end device, internet access and appropriate application software. The system requirements for participation in an online video Event are set out in the
relevant Event description on the website. The Participant is solely responsible for ensuring that the technical system
requirements are met. Any liability of the Provider due to the absence of, or defects in, the Participant's technical system
requirements is excluded.
3.4. The Advisory Services to be rendered by the Provider include, in particular, the following subject areas:
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advice on the design and implementation of product and service presentations;
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advice on optimising internal corporate communication and people management;
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design and conception of employee training programmes;
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advice on the use of storytelling within the company and the effective use of communication and presentation media.
The Provider's specific scope of services is determined exclusively by the content of its offers, including all notes and
explanations contained therein.
3.5. The Provider is not obliged to render the services in person. The Provider is entitled to engage third parties as
subcontractors for the provision of the services. The Provider may also use one or more vicarious agents for the
performance of the contract. The Participant is not entitled to the selection of any specific Event leader for the chosen Event
unless the Event description on the Provider's website states otherwise.
3.6. The Provider renders its contractual services with the utmost care and diligence. However, the Provider does not owe
any specific result. In particular, the Provider does not warrant that the Participant will achieve any specific success or
learning outcome, or that the Participant will reach any specific performance objective. This depends not least on the
Participant's personal commitment and willingness, over which the Provider has no influence.
4. Conclusion of the Contract
4.1. The Participant may submit a non-binding request for an offer to the Provider by telephone, e-mail or post.
4.2. In response to such request, the Provider will send the Participant a binding offer for the booking of the previously
selected Event in written or text form (a letter sent by post or by e-mail).
4.3. The Participant may accept this offer by submitting a declaration of acceptance to the Provider by e-mail or post, or by
paying the fee offered by the Provider for the booked Event, within seven (7) days of receipt of the offer. The day of receipt
of the offer is not counted in the calculation of this period. The receipt of the payment in the Provider's business account is
decisive for the timeliness of the payment. If the last day of the acceptance period falls on a Saturday, Sunday or a public
holiday officially recognised at the Participant's place of residence, that day shall be replaced by the next working day. If the
Participant does not accept the offer within the aforementioned period, the Provider shall no longer be bound by its offer.
The Provider will draw the Participant's attention to this in its offer.
4.4. If the Participant expressly declares to the Provider that they are registering additional participants for an Event, the
Participant shall be liable to the Provider for all claims arising in this context.
5. Right of Withdrawal
5.1. As a consumer, the Participant has a statutory right of withdrawal of fourteen (14) days in accordance with the
applicable statutory provisions.
5.2. The right of withdrawal does not apply where the Provider has fully rendered the service and only began performance
after the Participant gave their express consent and simultaneously confirmed their awareness that they will lose their right
of withdrawal upon full performance of the contract by the Provider. The required declaration of consent reads: "I agree and
expressly request that the Provider commences performance of the service ordered before the end of the withdrawal period.
I am furthermore aware that I will lose my right of withdrawal upon full performance of the contract by the Provider."
5.3. Pursuant to section 312g (2) sentence 1 no. 9 BGB, no right of withdrawal exists for consumers in respect of contracts
for the supply of services in connection with leisure activities, where the contract provides for a specific date or period of
performance.
5.4. In all other respects, the rules on the right of withdrawal as set out in the following instructions on withdrawal apply:
Instructions on Withdrawal
Consumers have a fourteen-day right of withdrawal.
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal
period is fourteen days from the date on which the contract was concluded.
To exercise your right of withdrawal, you must inform us,
Stephan Crafton - Mind Architects
Groß Schlebach 12
53359 Rheinbach, Germany
E-mail: contact@stephancrafton.de
Phone: +49 (0)15733666660
by means of an unequivocal statement (e.g. a letter sent by post or an e-mail) of your decision to withdraw from this
contract. You may use the attached model withdrawal form, but it is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the
right of withdrawal before the withdrawal period has expired.
Consequences of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of
delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the
least expensive type of standard delivery offered by us), without undue delay and in any event no later than fourteen
days from the day on which we are informed of your decision to withdraw from this contract. We will carry out the
reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly
agreed otherwise; in no event will you be charged any fees as a result of the reimbursement.
If you have requested that the services begin during the withdrawal period, you shall pay us a reasonable amount
corresponding to the proportion of the services already rendered up to the time you inform us of the exercise of the
right of withdrawal in respect of this contract, compared with the full coverage of the services provided for in the
contract.
The right of withdrawal does not apply to the following contracts:
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contracts for the supply of services in the areas of accommodation other than for residential purposes, transport of goods, vehicle rental, catering or services related to leisure activities, where the contract provides for a specific date or period of performance;
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the right of withdrawal expires prematurely where we have fully performed the service and only commenced performance after the consumer gave their express consent and simultaneously confirmed their awareness that they would lose their right of withdrawal upon full performance of the contract by us.
Model Withdrawal Form
(If you wish to withdraw from the contract, please complete and return this form.)
To:
Stephan Crafton - Mind Architects
Groß Schlebach 12
53359 Rheinbach, Germany
e-mail: contact@stephancrafton.de
I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract for the purchase of the following digitalcontent (*) / for the supply of the following service (*).
Ordered on (*) / received on (*)
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if this form is notified on paper)
Date
(*) Delete as appropriate.
- End of instructions on withdrawal -
6. Participant's Duties to Cooperate and Conditions of Participation
6.1. The Participant shall support the Provider in rendering its contractual services through reasonable acts of cooperation.
In particular, the Participant shall provide the Provider with all required information, data, access to its premises and
documents free of charge, completely and in good time, and shall grant the Provider's employees and subcontractors
access to its premises during normal business hours where this is necessary to perform the contract.
6.2. To the extent that the Participant provides the Provider with information and data, the Participant warrants that they are
entitled to disclose and use such information and data. The Provider is not obliged to review the content provided by the
Participant, in particular not as to whether such content is suitable to achieve the purpose pursued with the commissioned
service.
6.3. If the Participant fails to comply with the duties to cooperate set out in clauses 6.1 and 6.2 and the Provider is therefore
unable to complete its services in whole or in part within the agreed time, the agreed time period shall be extended by a
reasonable amount.
6.4. Both natural and legal persons may register to participate in Events. Registration of a legal person may only be carried
out by an authorised representative. Natural persons may only register if they are of full age and have legal capacity.
6.5. Participation in an Event further requires that the Participant:
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is in full possession of their mental faculties and is in a physically and mentally stable condition;
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is, to the best of their knowledge and belief, free of contagious diseases (this does not apply to virtual services rendered exclusively by telephone or video chat).
6.6. As Events take place in German or English, the Participant should have sufficient language skills in the relevant Event
language.
6.7. The following additional duties to cooperate apply to NLP-based training courses:
6.7.1. In NLP-based training courses, in particular when practising so-called anchoring and trance techniques, mutual touch
on the hands, arms or shoulders, as well as intensive eye contact, cannot be avoided. The "reading" of facial expressions, in
particular how they change during an interaction, is also one of the fundamental skills taught in these trainings.
6.7.2. The leadership trainings, coachings, communication trainings and NLP-based training courses serve to deepen the
Participant's understanding of their own perception, to broaden their personal horizon and to support a more conscious and
constructive interaction with others and the environment. They are in no way to be understood as psychotherapeutic or any
other form of therapeutic treatment, nor as a substitute for such treatment. For legal reasons alone, the Provider is not
permitted to act in any therapeutic capacity. By registering for an Event offered by the Provider, the Participant expressly
confirms that they are not currently undergoing psychotherapeutic or psychiatric treatment and that they are not aware of
any psychological or psychiatric impairment affecting them.
7. Fees and Payment Terms
7.1. Unless the Event description or the offer for Advisory Services states otherwise, the prices stated are total prices in
EURO net of statutory value added tax. Statutory VAT will be added at the applicable rate where due (VAT ID:
DE329963073).
7.2. For in-person Events, the Provider is entitled to reimbursement of its necessary travel, accommodation and meal
expenses by the Participant, unless the Event description states otherwise.
7.3. The Participant is offered various payment methods, which are listed on the Provider's website or, alternatively,
communicated to the Participant by e-mail.
7.4. If "PayPal" is selected as the payment method, payment is processed by the payment service provider PayPal (Europe)
S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg, subject to the PayPal terms of use available at
https://www.paypal.com/de/webapps/mpp/ua/useragreement-full. If the Participant is not already registered with PayPal,
prior registration is required in order to be able to pay the invoice amount via PayPal. After registration, the Participant must
authenticate using their access data and confirm the payment instruction to the Provider.
7.5. If "invoice" is selected as the payment method, the fee becomes due once the booking has been invoiced. The fee is
due for payment without deduction within 14 days of receipt of the invoice unless otherwise agreed between the Parties. The
receipt of the invoice amount in the Provider's business account is decisive for the timeliness of the payment.
7.6. If "advance payment by bank transfer" is selected as the payment method, payment is due immediately upon conclusion
of the contract unless the Parties have agreed on a later due date.
7.7. The Participant is only entitled to set-off rights if their counterclaims have been legally established or are undisputed,
mutually connected with the Provider's main claim, or have been recognised by the Provider.
7.8. To the extent that the Participant is an entrepreneur, any right of retention of the Participant is excluded unless the
Participant's counterclaim arises from the same contractual relationship and is undisputed or has been legally established.
To assert this right, written notice to the Provider is required.
8. Entitlement to Participate and Transfer of Contract
8.1. Only the person named in the registration confirmation is entitled to participate in the booked Event. The contract may
only be transferred to a third party with the prior consent of the Provider.
8.2. If a third party enters into the contract between the Participant and the Provider with prior consent, the third party and
the Participant shall be jointly and severally liable pursuant to section 426 BGB for all claims arising from the contract, in
particular for the participation fee and any additional costs arising from the entry of the third party.
9. Withdrawal by the Provider for Failure to Reach the Minimum Number of Participants
9.1. The Provider is entitled to withdraw from the contract if a minimum number of participants stated on the website or in a
booking confirmation is not reached.
9.2. The Provider must declare the withdrawal to the Participant in written or text form (by letter or e-mail) at the latest seven
(7) days before the start of the Event. If it becomes apparent at an earlier point in time that the minimum number of
participants cannot be reached, the Provider shall exercise its right of withdrawal without undue delay.
9.3. The Participant shall promptly receive a refund of the paid participation fee unless the Participant exercises the right to
book at least an equivalent Event from the Provider's portfolio. The Participant must assert the request for an equivalent
alternative Event without undue delay after receipt of the Provider's notice of withdrawal. The Participant has no claim to
damages.
10. Modification or Cancellation of the Event
10.1. Modifications or deviations of the Event regarding time, place, Event leader and/or content or type (e.g. switching the
offering from in-person to online) which deviate from the contractually agreed content of the contract, become necessary
after conclusion of the contract and were not brought about by the Provider in bad faith, are only permitted to the extent that
the modifications or deviations are not material.
10.2. The Provider must declare any modification or deviation of an Event in accordance with clause 10.1 to the Participant
without undue delay after becoming aware of it.
10.3. In the event of a material change to the services, the Participant is entitled to withdraw from the contract free of charge
or to demand participation in another, at least equivalent Event from the Provider's programme, where the Provider is in a
position to offer such an Event. The Participant must assert the aforementioned rights vis-à-vis the Provider without undue
delay after receipt of the Provider's notice of modification.
11. Withdrawal by the Provider
11.1. The Provider is entitled to withdraw from the contract for cause. Cause exists in particular if
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the Event must be cancelled due to circumstances for which the Provider is not responsible;
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force majeure within the meaning of clause 15 occurs, or the Event leader (trainer, advisor or coach) is ill.
11.2. In the cases mentioned above, the Provider shall fully refund any participation fees already paid. The Provider shall
endeavour to arrange an alternative date in the event of an Event cancellation. The Participant has no claim to damages.
12. Withdrawal by the Participant - Cancellations
12.1. The Participant may cancel their registration for an Event of the Provider free of charge in the cases set out in clause
12.2 (contractual right of withdrawal). Any statutory right of withdrawal to which the Participant is entitled as a consumer is
not restricted by the contractual right of withdrawal regulated below.
12.2. Different cancellation periods apply to coaching offers and to leadership trainings, communication trainings and
NLP-based training courses of the Provider.
12.2.1. The Participant may cancel their registration for the Provider's coaching offers without giving reasons up to 24 hours
before the start of the agreed coaching session by submitting a declaration to the Provider in written or text form (e.g.
e-mail).
12.2.2. For leadership trainings, communication trainings and NLP-based training courses, the Participant may cancel the
booked Event without giving reasons and without incurring any costs up to 60 days before the start of the Event. The
Participant must declare the cancellation to the Provider in written or text form (e.g. e-mail) within the cancellation period. If
the Participant withdraws from the contract, the Provider may demand reasonable compensation for services already
rendered and expenses incurred. The following cancellation scale applies:
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cancellations between the 59th and 30th day before the start of the Event: 30% of the Event fee;
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cancellations between the 29th and 15th day before the start of the Event: 60% of the Event fee;
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cancellations from the 14th day before the start of the Event (also in the case of no-show): 100% of the Event fee.
12.3. Receipt of the declaration by the Provider is decisive for the timeliness of the cancellation.
12.4. In the event of a cancellation, the Provider shall fully refund any fees already paid by the Participant. Reimbursement
of the participation fee shall be carried out within fourteen (14) days of receipt of the cancellation notice. Unless otherwise
agreed between the Parties, the Provider shall reimburse the Participant using the same means of payment the Participant
used when booking the Event.
12.5. The Participant is at liberty to provide evidence that the Provider has incurred no loss or a lesser loss.
12.6. The Provider reserves the right to claim higher, specific compensation in deviation from the cancellation scale set out
above. In such case, the Provider shall be obliged to specifically quantify and substantiate the compensation claimed, taking
into account expenses saved and any alternative use of the service.
12.7. Up until the start of the service, a third party may, with the consent of the Provider in accordance with clause 8, take
the Participant's place in the rights and obligations under the contract.
13. Rights of Use
13.1. The Provider retains all copyright rights of use in the Event and training materials provided to the Participant for the
purposes of the Event.
13.2. All rights, in particular the transfer, distribution, reproduction or making publicly available of the Event and training
materials, as well as the recording of Events or parts thereof in photographic, audio or video form, require the prior consent
of the Provider.
13.3. For Participants who are consumers: Event and training materials may only be used by the Participant for private
purposes.
13.4. For Participants who are entrepreneurs: Event and training materials may only be used by the Participant for their
respective business activities.
13.5. In the case of a booking of online Events, the necessary Event materials (e.g. presentations) shall be made available
to the Participant exclusively in electronic form by e-mail or download. The Participant has no claim to delivery of the Event
materials in physical form unless otherwise agreed between the Parties.
14. Liability
14.1. With regard to the services rendered by the Provider, the Provider, its legal representatives and its vicarious agents
are only liable for intent or gross negligence.
14.2. In the event of a breach of essential contractual obligations, liability also exists in cases of simple negligence, but is
limited to foreseeable damage typical of the contract.
14.3. Essential contractual obligations are obligations which the contract imposes on the Provider in accordance with its
content for the purpose of achieving the contractual objective, the fulfilment of which makes the proper performance of the
contract possible in the first place, and on the observance of which the Participant may regularly rely (so-called cardinal
obligations). Claims for damages arising from injury to life, body or health and claims under the German Product Liability Act
remain unaffected by the limitations set out above.
14.4. Any further liability of the Provider is excluded.
15. Termination for Force Majeure and for Conduct-Related Reasons
15.1. If the Event is significantly impeded, jeopardised or impaired due to force majeure not foreseeable at the time of
conclusion of the contract (e.g. extraordinary hazardous waterway conditions, flooding, exceptional weather events,
thunderstorms, strike, pandemic, unforeseen official orders or other operational disruptions), both Parties may terminate the
contract. In the event of unforeseeable force majeure, the Participant may request to participate in another, at least
equivalent Event from the Provider's programme, provided that the Provider is in a position to offer such an Event.
15.2. The Provider may terminate the contract without observing a notice period if the Participant, despite a warning from the
Provider, persistently disrupts the contractual relationship, or if the Participant behaves in such a manner contrary to the
contract (e.g. in particular by violating the safety briefing) that immediate termination is justified. In this case of termination,
the Provider retains its claim to the participation fee. However, the Provider must offset the value of expenses saved as well
as any benefits obtained from any alternative use of the unused service, including any contributions refunded to the
Participant by service providers.
16. Data Protection (GDPR)
16.1. The Provider acts as the controller within the meaning of Article 4 (7) of Regulation (EU) 2016/679 (the "GDPR") and
processes the Participant's personal data in accordance with the GDPR, the German Federal Data Protection Act (BDSG)
and the German Telecommunications-Telemedia Data Protection Act (TTDSG). Processing for the purposes of contract
performance is based on Article 6 (1) (b) GDPR; processing necessary for compliance with legal obligations is based on
Article 6 (1) (c) GDPR; processing on the basis of legitimate interests is based on Article 6 (1) (f) GDPR; and any processing
based on consent is carried out in accordance with Article 6 (1) (a) GDPR.
16.2. The Provider may transfer such data to third parties commissioned with the execution of the booking to the extent that
this is necessary for the performance of the contract. Where personal data is processed on behalf of the Provider, a data
processing agreement in accordance with Article 28 GDPR will be concluded prior to the commencement of processing.
16.3. The Participant has, in accordance with Articles 15 to 22 GDPR, the right of access (Article 15 GDPR), the right to
rectification (Article 16 GDPR), the right to erasure (Article 17 GDPR), the right to restriction of processing (Article 18
GDPR), the right to data portability (Article 20 GDPR) and the right to object (Article 21 GDPR). Where processing is based
on consent, the Participant has the right to withdraw such consent at any time pursuant to Article 7 (3) GDPR, without
affecting the lawfulness of processing based on consent before its withdrawal.
16.4. The Participant has the right to lodge a complaint with a supervisory authority, in particular in the EU Member State of
their habitual residence, place of work or place of the alleged infringement (Article 77 GDPR). The competent supervisory
authority for the Provider is the State Commissioner for Data Protection and Freedom of Information of North
Rhine-Westphalia (Landesbeauftragte für Datenschutz und Informationsfreiheit Nordrhein-Westfalen).
16.5. Personal data shall be retained only for as long as is necessary for the purposes for which it was collected or to comply
with statutory retention obligations, in particular under tax and commercial law.
16.6. Further details, including the categories of recipients, international data transfers, retention periods and the use of
cookies, are set out in the Provider's privacy policy available at https://www.stephancrafton.de/privacypolicy.
17. Alternative Dispute Resolution
17.1. The following provisions apply to Participants who are consumers: The European Commission provides a platform for
online dispute resolution at https://ec.europa.eu/consumers/odr. This platform serves as a contact point for the out-of-court
resolution of disputes arising from online sales or service contracts involving a consumer.
17.2. The Provider is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration
board or universal arbitration board.
18. Final Provisions
18.1. All legal relationships between the Parties shall be governed by the law of the Federal Republic of Germany, to the
exclusion of international uniform law, in particular the United Nations Convention on Contracts for the International Sale of
Goods (CISG). Mandatory consumer protection provisions of the country in which the consumer has their habitual residence
remain unaffected.
18.2. If the Participant is a consumer and has no general place of jurisdiction in Germany or in another EU Member State,
the exclusive place of jurisdiction for all disputes arising from this contract shall be the registered place of business of the
Provider in Rheinbach.
18.3. If the Participant is a merchant within the meaning of the German Commercial Code, an entrepreneur within the
meaning of section 14 BGB, a legal person under public law, or a special fund under public law, the exclusive place of
jurisdiction for all disputes arising directly or indirectly from the contractual relationship, including international matters, shall
be the registered place of business of the Provider in Rheinbach. In all such cases, the Provider is also entitled to bring an
action at the place of performance of the contractual obligation in accordance with these GTC or any prior individual
agreement, or at the Participant's general place of jurisdiction. Mandatory statutory provisions, in particular concerning
exclusive jurisdictions, remain unaffected.
18.4. Should any provision of these GTC be or become invalid, the validity of the remaining provisions shall not be affected.
The invalid provision shall be replaced by a valid provision that comes closest to the intended economic purpose of the
invalid provision.
Version: 1 January 2026